Return Policy

Submit a cancellation request within 24 hours after placing the order and before the product ships or enters production, whichever occurs first. An eligible cancellation receives a full refund. We cannot cancel an order after it has shipped or entered production.

Standard products are normally prepared for carrier handoff within 3–7 business days. Custom production begins only after the artisan review is confirmed, so contact customer service immediately if you need to request a cancellation.

Customers may apply for a return within 14 days after delivery. To be eligible, an item must be unused, in the condition received, and in its original packaging. A receipt or other proof of purchase is required.

Contact customer service before sending a package. The team will confirm eligibility, provide return instructions, and make sure the package is sent to the correct return address.

• Custom-order and personalized items are not eligible for the standard 14-day return right unless they arrive damaged, defective, or incorrect.
• When a return results from the customer's decision, the customer is responsible for the carrier's return-shipping fee.
• When an item is damaged, defective, or incorrect because of our error, the customer is not responsible for return-shipping charges.
• We do not charge a restocking fee for an eligible product return.

Packages sent without prior confirmation or to an incorrect address may be delayed or may not be accepted.

• Contact customer service and provide the order number and reason for return.
• Wait for confirmation of eligibility and the correct return address.
• Pack the unused product securely in its original packaging and include the order number with the parcel.
• Use a trackable shipping service and retain the shipping receipt until the return is completed.

After a return is received and inspected, we will notify you whether the refund is approved or rejected. We issue an approved refund to the original payment method within 5 business days after approval.

A bank, card issuer, Klarna, or another payment provider may require an additional 5–10 business days to post the credit. If the refund is still not visible after that period, contact the payment provider first and then ask customer service to investigate.