Shipping Policy

Our goal is to offer reliable shipping options wherever you live. The delivery timeframe has two parts: order processing and carrier transit.

Estimated timing may be longer for personalized products, high-volume seasonal periods, remote destinations, customs clearance, or events outside a carrier's reasonable control.

• Standard products: normally 3–7 business days for processing before carrier handoff.
• Custom products: production and delivery timing begins after the artisan review is confirmed.

Available shipping methods are shown during checkout for the selected destination. The checkout option, destination eligibility, fee, and estimate shown before payment take precedence if carrier availability or order requirements differ.

• Available standard and expedited services depend on the delivery address, product type, quantity, and fulfillment location.
• Custom and personalized products may require a different service or handling route from ready-to-ship products.
• The service name, charge, and estimated delivery window are shown during checkout before payment.

Shipping is not included in the product price. The charge is calculated from the delivery address, selected service, order contents, and fulfillment route. The final shipping charge is displayed during checkout before payment.

Carrier networks may experience delays because of severe weather, public-health events, customs inspections, seasonal volume, transportation disruption, or other circumstances outside our control. Tracking information, when available, provides the most current carrier status.